Some Frequently Asked Questions...
HOW DO I ORDER MY BABY GEAR?
We can take your order over the phone (1-877-242-4067), over email at firstname.lastname@example.org or by filling out our form on the order page. If you don't see exactly what you are looking for let us know and we will try to accommodate you.
HOW DOES THE RENTAL AGREEMENT WORK?
A Rental Agreement needs to be signed and sent to us prior to your rental. An electronic or scanned version of your signed agreement sent to email@example.com is great or you can sign one when you pick up your items.
WHICH PAYMENT METHODS DO YOU ACCEPT?
We accept cash, credit cards or e-transfers. E-transfers are preferred. If you want to pay credit card, we will send you an invoice through Wave Accounting - No Account Required.
WHAT IS YOUR CANCELLATION POLICY?
HOW DOES DELIVERY OR PICK UP WORK?
Items can be picked up at pre-arranged times at our home-based location in NW Calgary. We are approx. 25 minutes from the Calgary Airport. Delivery is also available in Calgary & Area for an additional charge depending on your location. We offer delivery to hotels and residential addresses. Delivery to the airport is difficult however may be accommodated - please let us know your flight times.
We understand that plans change! Refunds will be given but all cancellations will be subject to a 10-25% cancellation administration fee. Under 48 hour notice will result in a charge of 50% of your rental fee. You will be charged 100% of your rental fee if you cancel within 24 hours notice or if you do not show up to pick up your items.
Cancellations requested the same day as the booking is confirmed will be subject to a $15.00 administration charge.
If a customer decides they do not want or need an item after it has been paid for and picked up (& nothing is wrong with the item) only a refund of 50% will be given if the item is returned early.
CAN I EXTEND MY RESERVATION?
If you are planning to extend your reservation and need your items for a longer period of time please let us know as soon as possible and we will try to accommodate you.
SPECIAL INFORMATION ABOUT CAR SEATS
All of our car seats are up to date and comply with Canada's Transportation regulations. Due to liability reasons Little Traveller cannot install or help you install any car seats. You are responsible for installing the car seat in your car. Installation manuals will be provided upon request.
HOW DOES YOUR REPLACEMENT COST WORK?
A replacement cost will be charged if an item is missing, damaged or broken.
HOW DO YOU CLEAN & SANITIZE YOUR EQUIPTMENT?
We know how important it is for babies to have clean and sanitized products. We also understand how expected it is for parents, and grandparents to have clean and sanitized items when using a service like ours.
Our products are inspected and deep cleaned before every rental. We use non-toxic, parent approved cleaning products, and follow a thorough cleaning process. We always follow manufacture instructions to clean and then safely reassemble items.
If you are renting a playpen or a crib, we ask that you use both the waterproof pad and a sheet on the mattress.
DO YOU HAVE SNOO BASSINET AVAILABLE FOR RENT?
You probably already know how difficult it is to get your hands on a Snoo! These things are selling like hotcakes, even with a $2000 price tag! We have pre-ordered a number of Snoo Bassinets and will have the Snoo available for long term rentals in Calgary ASAP. Email us if interested in renting a Snoo in Calgary.